Rights And Responsibilities

Our responsibility to you

1. A caring, professional attitude from all the healthcare professionals and staff in the practice.
2. You will be treated as an individual and partner in your healthcare. No treatment will be given without your informed consent.
3. Information concerning patients will be treated in strictest confidence by all staff. However Health Professionals may make referrals to relevant agencies (Social Services, Police etc) if they are made aware of anything that causes them to believe that you or somebody else is at risk of significant harm. Such referrals may be made without informing you or obtaining your consent if the circumstances could place the GP, you or other people at further risk.
4. You would normally expect to be seen within 20 minutes of your appointment time or an explanation will be forthcoming to explain the delay.
5. You will be kept informed of the services offered by the practice through this website, newsletters and the practice booklet.
6. Surveys will be conducted to ascertain the level of patient satisfaction with the services provided by the practice.
7. The practice will maintain a clean and purposeful environment whilst adhering to local and national guidelines.

Your responsibility to us

1. Help us to help you - remember you are responsible for your own health and the health of your children. We will give you our professional help and advice - please act upon it.
2. Let us know if you change your name, address, telephone number or e-mail address.
3. Cancel any unwanted appointment in good time so it can be given to another patient.
4. Try and arrive on time for your appointment. If you are late we cannot guarantee to see you.
5. Avoid phoning for non-urgent matters during the morning peak time.
6. We ask that you treat the doctors and practice staff with the same courtesy and respect that you would expect to receive yourself.
7. Please be patient if your appointment is delayed. Delays are often caused by patients needing emergency attention.
8. Refrain from using mobile phones in the surgery. The entrance lobby is acceptable for this.
9. Whilst privacy is respected at all times the reception staff may need to ask you for information to enable us to offer you the most appropriate care.