Snaith & Rawcliffe Medical Group - Comments And Complaints

Online Access

Useful Resources

BBC Health News

Whorlton Hall: Hospital 'abused' vulnerable adults22 May 2019 17:02Undercover BBC filming shows staff swearing, mocking and taunting patients with learning disabilities.
Two female loos for every male one, experts recommend23 May 2019 01:21With more urinals than cubicles, men - unlike women - rarely queue, a report says.
Aspirin 'safe' for brain-bleed strokes22 May 2019 11:12Patients can take aspirin without raising their risk of another stroke, a study suggests.
I lost my arms and legs - stop it happening to others22 May 2019 01:06Sepsis survivor Tom Ray wants better awareness and faster diagnosis of the potentially deadly disease.
'Broken' care system for most vulnerable21 May 2019 02:19Patients with mental health problems, autism and learning disabilities are being let down, a report says.
Don't be complacent over laughing gas risks, say nurses21 May 2019 02:13Nurses are warning drug use can cause breathing and heart problems - and sometimes death.

Comments And Complaints

Here To Listen

If you have any comments or complaints about the Practice please contact our Practice Manager Jacqueline Roe by phone, in writing or in person. We endeavour to acknowledge all complaints within a week, and to respond within 21 working days where possible.

How To Make A Complaint

The easiest way to complain is to raise your concerns at the time with the person involved. If you feel you cannot do this and you wish to take up the matter with someone else at a later date, please let us know as soon as you can, but certainly:
• Within one year of the incident about which you are complaining
• Within one year of discovering the problem.

To Whom Should I Complain?

Complaints should be addressed in writing to the Practice Manager. She will ensure your concerns are dealt with fairly and speedily. Please give all the relevant details as clearly as possible. Please see our complaints form for patients here:

Complaint Form for Patients.doc

What We Will Do

We will acknowledge your complaint within five working days. We will try to offer you an explanation of your complaint within 21 working days or a meeting with those involved. We aim to:
• find out what caused your concerns and why
• make it possible for you to discuss your concerns with those involved
• give you an apology where appropriate
• take remedial action, where appropriate, to prevent any repeat of the cause of the complaint
• use your complaint to improve our services.

Complaints On Behalf Of Others

Due to strict patient confidentiality rules, if you wish to make a complaint on behalf of someone else (even a close relative) we will require a letter signed by that person giving us permission to speak to you (unless they are incapable of doing so).

Please complete the form attached, if you wish someone else to complain on your behalf:

Complaint Form for Patients.doc

Patient Advice And Liaison Service (PALS)

Comments, concerns and suggestions can also be raised through PALS. PALS can give information and sort out problems quickly on a patient's behalf and can also give information and advice about the NHS complaints procedure.

Contact details: telephone 01482 623065 or write to PALS, ERYCCG, Health House, Grange Park Lane, Willerby, HU10 6DT.

NHS Choices

On this national website, you will find all sorts of useful information- as well as the ability to post feedback. Please copy and paste the link below into your internet browser:

http://www.nhs.uk/services/gp/overview/defaultview.aspx?id=42052