• Skip To Content
  • Select Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01405 863190
  • general.enquiries-b81029@nhs.net
  • RSS
  • Facebook
  • Twitter
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
Snaith & Rawcliffe Medical Group
Search
Show Main Menu
  • Home
  • Surgery Times
  • Doctors & Staff
  • Clinics
  • Practice News
  • Contact Us
Show Side Menu
To view, print or save our practice booklet, click here
  • Online Access
  • Travel Vaccinations

Key Information

  • Care Quality Commission
  • Named GP and Practice Registration
  • Patient Liaison Group
  • Survey Summary & Action Plan
  • Appointments
  • Home Visits
  • Repeat Prescriptions
  • GDPR
  • Data Protection
  • Statement of Intent
  • Disabled Access
  • Patient Communications
  • Freedom Of Information
  • Rights And Responsibilities
  • Patient Transport
  • Comments And Complaints
  • Teaching And Training
  • Useful Contacts
  • Violence
  • Self Help Advice
  • Fees for Non NHS Work
  • Sickness Certificates
  • Printable Forms
  • Chaperones
  • Practice Mission Statement
  • Veterans
  • Live Well
  • Common Health Questions
  • Conditions A to Z
Call 111 - When it is less urgent than 999
BBC Health News
  • The Last of Us: Could a fungal pandemic turn us all into zombies?28 Jan 2023 00:07The apocalyptic plot of hit TV series The Last of Us has coincided with a real-life threat from fungi.
  • Toxic slimming pill drug DNP to be declared poison27 Jan 2023 20:38Families say the government has not acted quickly enough to prevent deaths from diet drug DNP.
  • Wynter Andrews: NHS trust fined £800k over baby's neglect death27 Jan 2023 15:45Wynter Andrews' parents Gary and Sarah say the fine "demonstrates the seriousness" of the failings.
  • US to make it easier for gay men to donate blood27 Jan 2023 21:10The FDA will soon remove a three month abstinence policy for donations for men who have sex with men.
  • Shop loyalty card data may help spot ovarian cancer27 Jan 2023 00:07Shoppers' purchases of medicines could flag early symptoms linked to the cancer, UK researchers say.
  • Covid: No new hospital admissions in Wales as flu levels fall26 Jan 2023 18:19Winter flu cases in hospital are falling - and there were no Covid admissions for the first time.

Comments And Complaints

PLEASE SEE THE ATTACHED UPDATE ON COMPLAINTS DURING THE COVID CRISIS

COVID Complaints Process

Here To Listen

If you have any comments or complaints about the Practice please contact our Practice Manager Jacqueline Roe by phone, in writing or in person. We endeavour to acknowledge all complaints within a week, and to respond within 21 working days where possible.

How To Make A Complaint

The easiest way to complain is to raise your concerns at the time with the person involved. If you feel you cannot do this and you wish to take up the matter with someone else at a later date, please let us know as soon as you can, but certainly:

  • Within one year of the incident about which you are complaining
  • Within one year of discovering the problem.

To Whom Should I Complain?

Complaints should be addressed in writing to the Practice Manager. She will ensure your concerns are dealt with fairly and quickly. Please give all the relevant details as clearly as possible. Please see our complaints form for patients here:

Complaint Form for Patients

What We Will Do

We will acknowledge your complaint within five working days. We will try to offer you an explanation of your complaint within 21 working days or a meeting with those involved. We aim to:

  • find out what caused your concerns and why
  • make it possible for you to discuss your concerns with those involved
  • give you an apology where appropriate
  • take remedial action, where appropriate, to prevent any repeat of the cause of the complaint
  • use your complaint to improve our services.

Complaints On Behalf Of Others

Due to strict patient confidentiality rules, if you wish to make a complaint on behalf of someone else (even a close relative) we will require a letter signed by that person giving us permission to speak to you (unless they are incapable of doing so).

Please complete the form attached, if you wish someone else to complain on your behalf:

Complaint Form for Patients

Patient Advice And Liaison Service (PALS)

Comments, concerns and suggestions can also be raised through PALS. PALS can give information and sort out problems quickly on a patient's behalf and can also give information and advice about the NHS complaints procedure.

Contact details: telephone 01482 623065 or write to PALS, ERYCCG, Health House, Grange Park Lane, Willerby, HU10 6DT.

NHS UK

On this national website, you will find all sorts of useful information - as well as the ability to post feedback.

www.nhs.uk/services/gp/overview/defaultview.aspx?id=42052

dragonfly

Share

  • Print
  • Facebook
  • Twitter
Local Services A Fletcher & Sons Savills Glass Ltd
Back to top

Site

  • Home
  • Surgery Times
  • Doctors & Staff
  • Clinics
  • Practice News
  • Contact Us

About

  • Sitemap
  • Sign In
  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution
  • Back To Top

Social

  • Facebook
  • Twitter

Contact

The Marshes

The Marshes, Butt Lane, Snaith, Goole, DN14 9DY

  • 01405 863190
  • general.enquiries-b81029@nhs.net

The Surgery (Station Road)

Station Road, Rawcliffe, Goole, DN14 8QR

  • 01405 839201
© Neighbourhood Direct Ltd  2023
Website supplied by Oldroyd Publishing Group

Loading...

Local Services A Fletcher & Sons Savills Glass Ltd