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Snaith & Rawcliffe Medical Group
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Call 111 - When it is less urgent than 999
BBC Health News
  • Multi-cancer blood test shows real promise in NHS study02 Jun 2023 00:08The Galleri test revealed the correct site of a tumour 85% of the time in a study with 5,000 patients.
  • Doctors failed to spot cancer 'red flags' - report05 Jun 2023 07:31Charlie Puplett first went to her GP with common signs of colon cancer, but was not diagnosed for a year.
  • Sudan conflict: Caesarean by phone light - giving birth in a warzone04 Jun 2023 00:04Women in Sudan's few remaining maternity wards are having babies to the sound of gunfire.
  • Manchester baby death investigated over 'possible manslaughter'05 Jun 2023 12:26"Possible gross negligence manslaughter" is being investigated after a baby died, police say.
  • NHS backs new wafer to prevent migraines31 May 2023 14:34Rimegepant will be available only to adults who have tried at least three other preventative drugs.
  • Breast cancer: Woman's reconstruction delayed three times02 Jun 2023 06:08Women say they are facing "soul-destroying" waits for reconstructive surgery after breast cancer.

Comments And Complaints

PLEASE SEE THE ATTACHED UPDATE ON COMPLAINTS DURING THE COVID CRISIS

COVID Complaints Process

Here To Listen

If you have any comments or complaints about the Practice please contact our Practice Manager Jacqueline Roe by phone, in writing or in person. We endeavour to acknowledge all complaints within a week, and to respond within 21 working days where possible.

How To Make A Complaint

The easiest way to complain is to raise your concerns at the time with the person involved. If you feel you cannot do this and you wish to take up the matter with someone else at a later date, please let us know as soon as you can, but certainly:

  • Within one year of the incident about which you are complaining
  • Within one year of discovering the problem.

To Whom Should I Complain?

Complaints should be addressed in writing to the Practice Manager. She will ensure your concerns are dealt with fairly and quickly. Please give all the relevant details as clearly as possible. Please see our complaints form for patients here:

Complaint Form for Patients

What We Will Do

We will acknowledge your complaint within five working days. We will try to offer you an explanation of your complaint within 21 working days or a meeting with those involved. We aim to:

  • find out what caused your concerns and why
  • make it possible for you to discuss your concerns with those involved
  • give you an apology where appropriate
  • take remedial action, where appropriate, to prevent any repeat of the cause of the complaint
  • use your complaint to improve our services.

Complaints On Behalf Of Others

Due to strict patient confidentiality rules, if you wish to make a complaint on behalf of someone else (even a close relative) we will require a letter signed by that person giving us permission to speak to you (unless they are incapable of doing so).

Please complete the form attached, if you wish someone else to complain on your behalf:

Complaint Form for Patients

Patient Advice And Liaison Service (PALS)

Comments, concerns and suggestions can also be raised through PALS. PALS can give information and sort out problems quickly on a patient's behalf and can also give information and advice about the NHS complaints procedure.

Contact details: telephone 01482 623065 or write to PALS, ERYCCG, Health House, Grange Park Lane, Willerby, HU10 6DT.

NHS UK

On this national website, you will find all sorts of useful information - as well as the ability to post feedback.

www.nhs.uk/services/gp/overview/defaultview.aspx?id=42052

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Contact

The Marshes

The Marshes, Butt Lane, Snaith, Goole, DN14 9DY

  • 01405 863190
  • general.enquiries-b81029@nhs.net

The Surgery (Station Road)

Station Road, Rawcliffe, Goole, DN14 8QR

  • 01405 839201
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